Shipping Policy
Last updated: [REQUIRED — BUSINESS OWNER MUST COMPLETE: date of publication]
Order Processing Time
Orders are processed within [REQUIRED — BUSINESS OWNER MUST COMPLETE: e.g. "1–3 business days"] after payment is received, not including weekends or holidays. Processing time is separate from shipping (carrier transit) time — see below.
[REQUIRED — BUSINESS OWNER MUST COMPLETE: if any items are made-to-order or preorder, state the production/preorder timeline separately here, since it will be longer than standard processing time.]
Shipping Time (Carrier Transit)
Once your order ships, estimated transit time is [REQUIRED — BUSINESS OWNER MUST COMPLETE: e.g. "3–7 business days" — do not state a transit time faster than your carrier can reasonably guarantee], depending on your location and the shipping method selected. Transit times are estimates provided by the carrier and are not guaranteed.
Shipping Carriers
[REQUIRED — BUSINESS OWNER MUST COMPLETE: name the carrier(s) you actually use, e.g. USPS, UPS, FedEx.]
Shipping Fees
[REQUIRED — BUSINESS OWNER MUST COMPLETE: state your actual shipping rates or free-shipping threshold, e.g. "Flat rate of $X" or "Free shipping on orders over $75" — confirm this matches what's actually configured at checkout.]
Order Tracking
You will receive a shipping confirmation email with tracking information once your order ships.
Where We Ship
[REQUIRED — BUSINESS OWNER MUST COMPLETE: state which countries/regions you currently ship to, e.g. "currently, we ship only within the United States."]
International Duties and Taxes
[REQUIRED — BUSINESS OWNER MUST COMPLETE, if applicable: state whether international customers are responsible for customs duties, import taxes, and fees charged by their country, which are not included in the item price or shipping cost.]
Lost, Delayed, or Stolen Packages
[REQUIRED — BUSINESS OWNER MUST COMPLETE: describe your actual process, consistent with what's stated in the Refund and Return Policy.]
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we will do what we reasonably can to help if you notify us before the order ships.
Contact
Questions about shipping can be directed to us via our Contact page.
This policy is a general template and has not been reviewed by an attorney. Do not publish this page with placeholder shipping times or fees left in — the FTC treats advertised shipping speeds as a claim you must be able to honor.