Refund and Return Policy
Last updated: [REQUIRED — BUSINESS OWNER MUST COMPLETE: date of publication]
Returns
We want you to be happy with your order. You may request a return within [REQUIRED — BUSINESS OWNER MUST COMPLETE: number of days, e.g. "30 days"] of the delivery date.
To be eligible for a return, items must be: [REQUIRED — BUSINESS OWNER MUST COMPLETE: condition requirements, e.g. "unworn, unwashed, with original tags attached, in original packaging"].
The following items are final sale and cannot be returned: [REQUIRED — BUSINESS OWNER MUST COMPLETE: e.g. "sale items, socks, and other items marked final sale at checkout" — or state "none" if everything is returnable].
How to Start a Return
[REQUIRED — BUSINESS OWNER MUST COMPLETE: describe the actual process, e.g. "Email us at [support email] with your order number to receive a return authorization and instructions."]
Return Shipping
[REQUIRED — BUSINESS OWNER MUST COMPLETE: state who pays for return shipping — e.g. "Customers are responsible for return shipping costs" or "We provide a prepaid return label."]
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to your original payment method within [REQUIRED — BUSINESS OWNER MUST COMPLETE: processing time, e.g. "5–10 business days"]. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Original shipping fees [REQUIRED — BUSINESS OWNER MUST COMPLETE: state "are" or "are not"] refundable.
Exchanges
[REQUIRED — BUSINESS OWNER MUST COMPLETE: state whether you offer exchanges, e.g. for a different size, and how that process works. If you do not offer exchanges, state that customers should return the item and place a new order.]
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, contact us within [REQUIRED — BUSINESS OWNER MUST COMPLETE: number of days, e.g. "7 days"] of delivery at our Contact page with your order number and a photo of the issue, and we will make it right.
Lost or Stolen Packages
[REQUIRED — BUSINESS OWNER MUST COMPLETE: describe your actual policy — e.g. whether you file a claim with the carrier, replace the item, or require the customer to file the claim. Confirm whether tracking shows delivered before treating a package as lost.]
International Orders
[REQUIRED — BUSINESS OWNER MUST COMPLETE: if you ship internationally, state whether customers are responsible for duties, taxes, and import fees, and whether these are refundable on a return.]
Contact
Questions about returns or refunds can be directed to us via our Contact page.
This policy is a general template and has not been reviewed by an attorney. It does not constitute legal advice, and none of the bracketed items above should be left blank when this page is published — an incomplete or inaccurate refund policy can itself create legal and consumer-protection risk.